These FAQs are designed to provide a better understanding how we work


Why do people seek counseling?

People seek counseling for a variety of reasons. They may be unhappy with themselves or their relationships with others; they may feel unfulfilled, worried, sad, angry, unmotivated, lost, or confused;  they may want to change certain behaviors they engage in, or establish and meet goals. The list goes on and on. There are many reasons why someone may seek counseling, and it is very normal to do so.

What is marriage counseling?

Marriage counseling is also called couples therapy. Marriage counseling helps couples of all types recognize and resolve conflict and improve their relationship.

How much does counseling cost?

Typically, a session with a mental health provider costs between $100-120.  Some insurance companies may cover a portion or all of this cost. We ask that you know your deductible, copay, and pre-authorization requirements. To find out what your copay will be when you visit, call your insurance provider or look up your insurance benefit plan online.

Is what I say confidential?

Yes! According to HIPAA privacy rule, we must keep all information provided confidential.  Information provided may only be disclosed if the patient gives permission for records to be shared, records are lawfully obtained for legal processing, or the provider has a legal obligation to report harm to self or to others as indicated by the client. Parents can have access to their children’s records in most cases.

Are you accepting new clients?

Yes, we are always accepting new clients.

How does scheduling work?

Each provider keeps track of their own scheduling. By calling the office line, you may not be able to be scheduled at that time, as your provider may be out of the office, or they may be in a session with a client. If your provider is unavailable, a message will be taken by the receptionist and your provider will return your call as soon as possible.  Scheduling will be done at the end of each session with your provider. Many providers also schedule through email.

What if I need to be seen immediately?

If the life of you or someone you know is in danger, call 911.  If you feel that talking with your provider is essential, call the office line or the given number for your provider to see if they are available. If you are in distress and are looking for an alternative resource, call REAL Crisis at 252-758-4357. REAL Crisis is a 24- hour counseling and referral service located in Greenville, NC. You may also call Mobile Crisis at 1-866-437-1821, which is also a 24/7 crisis support line

How does counseling help?

Counseling can be beneficial for many reasons.  Having someone listen to you, support you, validate your feelings, give you guidance, and to help establish goals are just a few of the reasons why counseling services may be rewarding to you.  Having someone on your side and working to make your life better is something we all seek.  Counseling is a pathway to help regain some balance in your life.  

What is family therapy?

Family therapy is a type of psychological counseling that helps family members improve communication and resolve conflicts.Although all licensed professionals can provide marriage counseling or family counseling, licensed marriage and family therapists have specialized training in this area.

What can I expect during the first visit?

The first session is typically comprised of talking about your background and history.  You may fill out basic demographic information such as date of birth and address. Every counselor has their own paperwork.  You and your provider will then discuss issues you may be experiencing, discuss treatment methods, and possible goal setting may take place. If there is not a receptionist at the front desk to greet you, please remain seated in the lobby, and your provider will greet you at your assigned time. Please bring your insurance card to the first visit.  In addition, if you are not the primary insurance holder, please have the date of birth of the primary insurance holder.

Do you prescribe medicine?

No. No one at this facility is currently licensed to prescribe medication. If medication is necessary, many of our providers are willing to refer you to someone who can prescribe medications.

Do I need a referral from my doctor?

We do not require a referral to be seen, however some insurance companies do require a referral for specialist services, like counseling.  Please check with your insurance provider or your primary health provider to see if you need a referral. However, we do prefer to work collaborative with other providers..

What are the hours of operation?

This office does not have set operating times. Most providers are very flexible with appointment times. Please talk with your provider when scheduling to see if they are available during times that are convenient for you.